FAQs
Do you offer free worldwide shipping?
Yes, we are able to provide Standard Free Shipping to most locations around the world! Our global distribution facilities are located in:
- US
- Canada
- Mexico
- United Kingdom
- Spain
- Australia
More locations opening soon. All orders are shipped for free!
Shipping times around the world vary based on your location. On average it takes about 5-7 business days with standard free shipping for the order to be delivered from the day of purchase. Some locations may take up to 10 business days for the order to be delivered.
For more information please review our Shipping and Returns Policy.
When will my order ship?
We estimate fulfillment and shipping times in business days. It usually takes about 5-7 business days with standard free shipping for the order to be delivered from the day of purchase. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and expected delivery times from the carrier.
*Please note that during the holidays, delivery may take slightly longer due to increased order volume.
How can I change or cancel my order?
You may change or cancel your order within 24 hours of your purchase.
Changes or cancellations after 24 hours will require you to return the undamaged merchandise to us to receive a full refund.
To change or cancel your order, please email support@inktuitive.com with the subject “Cancel order” or “Change order”. Please make sure to include your full name and order number as it appears on your order confirmation email.
What's your return policy?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. To initiate a return, please contact support@inktuitive.com for return instructions first before shipping your return. Refunds will be issued to the original method of payment.
Returns must be received by us no later than 30 days from the original delivery date. Any returns received later than 30 days will not be refunded.
For more information please review our Shipping and Returns Policy.
My canvas is damaged, what do i do?
We take pride in the quality of our product and service to make sure our canvases are packaged well and shipped securely. If your order is delivered damaged or you notice a defect, let us know within 30 days of receiving your order:
- Take a few photos of the damage to the product and the box it was shipped in (if the box was also damaged).
- Email photos to support@inktuitive.com. Please include your full name and order number as it appears on your order confirmation email, as well as a brief summary of the issue.
- Our support staff will respond within 24 hours.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
* In order to use American Express or Discover, you must select PayPal first, and then click "Pay with Debit or Credit Card" to complete your transaction.
How is the canvas made, and what are the sizes/dimensions?
Product quality:
- Your art is 100% safeguarded against dust, scratches, UV rays, & environmental hazards that normally fade or warp artwork over time.
- Our materials are 100% ethically made and environmentally safe. Guaranteed.
- All canvases are shipped assembled (stretched over a wooden frame) with pre-installed hanging hardware and ready to hang right out of the box.
Standard canvas size/dimension:
- Small - 16 x 12 inches = 40.64 x 30.48 centimeters
- Medium - 24 x 18 inches = 60.96 x 45.72 centimeters
- Large - 40 x 30 inches = 101.6 x 76.2 centimeters
- X-Large - 60 x 40 inches = 152.4 x 101.6 centimeters
Wide canvas size/dimension:
- Small - 24 x 10 inches = 60.96 x 25.4 centimeters
- Medium - 36 x 15 inches = 91.44 x 38.1 centimeters
- Large - 48 x 20 inches = 121.92 x 50.8 centimeters
- X-Large - 60 x 25 inches = 152.4 x 63.5 centimeters
*Canvas sizes are the same for portrait and landscape orientation
Contact information:
Media, press, and partnership inquiries:
For all media, press, and partnership inquiries please email us at
marketing@inktuitive.com
Customer support:
Email us: support@inktuitive.com
Call us: 888-653-3172
Monday - Friday, 10am - 5pm Eastern Time